Category Archives: Blog

THE HEISMAN TROPHY OF LEADERSHIP

Organizational Citizenship Behavior (OCB) for Happy, Engaged Employees Organizational Citizenship Behavior (OCB) is the Holy Grail, the top award, the Heisman Trophy of effective leadership. When you create it, your team members exhibit an ownership of the mission, promote excellence in the workplace, go above and beyond the call of duty, take pride in their […]

MASTERING THE ART OF COMMUNICATION

The Science and Art of Speaking and Writing That Works! MAKING CONTENT POP AND IMPACT    When mom accidentally sees their teenage boy naked, the whole house can fall apart for days. In the acclaimed movie, “Alexander and the Terrible, Horrible, No Good, Very Bad Day,” the  mom, played by Jennifer Garner unwittingly sees the teenager […]

MONEY TALKS; Does yours only say “Goodbye?”: 2 Key Steps to Wealth Accumulation

I recently visited a doctor who lived a lifestyle that most would really envy. He lived on the water, had multiple watercraft, everyone in the household possessed very nice cars, they had many great toys, a sweet home gym (In addition to a gym membership), and all of the really cool stuff you need to […]

HOW TO INCENTIVIZE AND BONUS

Getting staff to think like “Owners” and become “Teams” WHAT IS OWNERSHIP THINKING? The idea of performance-based financial goals is to transcend the natural, punch-in/punch-out mentality that seeps into most organizations.  You want teams working together for agreed upon wins, not staff collecting a paycheck. In other words, you want everyone thinking like an owner; […]

CREATING THE WARRIOR CONSUMER: Patient/Customers/Members/Clients Who Stay-Pay-and Refer

Have you identified the ideal consumer yet for your clinic, business, or organization?  Do you have a direct path to moving them from an average member to a Warrior, truly on-board with your mission and purpose? The best advice I ever received was to make sure that every year of your career, you are building […]